How can I pay for my order?
You can pay with us via PayPal, Google Pay, Apple Pay, or
Pay by credit card or in advance via bank transfer.
How much are the shipping costs and how long is the delivery time?
You can find all information about our shipping costs and delivery times at
the link Payment and shipping
How will my package be shipped?
We ship all packages with DHL.
How can I track my shipment?
You will receive an email with the necessary information after shipment.
Tracking information. This allows you to easily see where your package is.
currently located.
How do I proceed with a return?If the size or the item itself doesn't meet your expectations
If it meets your expectations, you can return it within 14 days of receipt.
Return the goods to us. The buyer must bear the return shipping costs.
We will cover the cost. Please send your return with sufficient postage to:
Levelone GmbH & Co. KG
Platanenweg 2-4
33335 Gütersloh
Germany.
When will my money be refunded?After we receive your return, the money will be refunded within 4-7 business days.
refunded
How do I cancel my purchase contract?All information regarding the legally required
You can find information about your right of withdrawal on the page. Right of withdrawal.
My order is incomplete, what do I need to do?
If your order is incomplete, please contact
contact us via email at the address info@levelonefashion.de
Only then can we review your request and respond to you quickly and reliably.
help further.
I received the wrong or damaged goods, what should I do?
Should you receive an incorrect or faulty item
If you receive it, please contact us directly via email at the address provided. info@levelonefashion.de, with it
so we can help you as quickly as possible.
How do I change or cancel my order?
You made a mistake when placing your order, you contacted the
Address mistaken, or selected the wrong item? No problem! Share
Please send this to us as soon as possible via
Email to the address info@levelonefashion.de mit. We will do our best to make the requested adjustments. Please understand that changes are no longer possible after shipment.
How do I use discount or voucher codes?
This is very simple. You enter the code when completing your order.
Checkout in the field “Discount code“One. Your discount or voucher amount
It will then be automatically deducted from the total price.
